Shipping & Returns Policy
At AMAST, we supply specialist medical, emergency, rescue, height safety and patient-handling equipment throughout Australia, with international shipping available for selected products and destinations.
Australian Shipping
We ship orders throughout Australia using Australia Post, courier and freight services depending on the size, weight and nature of the products ordered.
Shipping costs are calculated at checkout where possible.
Some larger, heavier or specialised products, including stretchers, rescue equipment and bulky items, may require a freight quotation. Where this applies, you will be able to complete payment for the products and AMAST will contact you separately with the applicable freight cost before dispatch.
Delivery times vary depending on your location, product availability and the shipping method used.
Any estimated delivery timeframe provided is an estimate only and may be affected by circumstances outside our control.
Order Processing & Dispatch
Orders are processed during normal business days.
Products that are in stock will generally be dispatched as soon as practicable after payment has been confirmed. Products requiring special ordering, configuration or freight arrangements may take longer.
If there is a significant delay or an item is unavailable, we will contact you using the details provided with your order.
Delivery & Tracking
Tracking information will be provided where available.
Please ensure that the delivery address supplied when placing your order is complete and correct. AMAST is not responsible for delays resulting from incorrect or incomplete delivery information supplied by the customer.
If your parcel appears to be lost or significantly delayed, please contact us so we can assist with enquiries with the relevant carrier.
Damaged or Incorrect Orders
Please inspect your order as soon as possible after delivery.
If an item arrives damaged, faulty or you receive an incorrect product, please contact AMAST as soon as reasonably possible and provide your order details, a description of the issue and, where appropriate, photographs showing the product and packaging.
Please retain the product and its packaging while we assess the issue.
Where a product does not meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
Change of Mind Returns
AMAST is not required to provide a refund or replacement simply because you change your mind.
Where AMAST agrees to accept a change-of-mind return, the product must be unused, undamaged, complete and in its original packaging and in a condition suitable for resale.
Prior authorisation must be obtained from AMAST before returning any product.
The customer is responsible for return shipping costs for an approved change-of-mind return unless otherwise agreed.
For health, hygiene and safety reasons, certain medical, resuscitation and personal-use products may not be eligible for change-of-mind returns once their packaging or protective seal has been opened.
Special-order, custom, clearance or specifically procured products may also be excluded from change-of-mind returns.
These exclusions do not affect your rights in relation to faulty products or other rights available under the Australian Consumer Law.
Faulty Products & Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product has a major problem, you may be entitled to choose a refund or replacement. If the problem is minor, AMAST may provide an appropriate remedy such as a repair within a reasonable time.
Consumer guarantees apply independently of any manufacturer’s warranty supplied with a product.
Please contact AMAST before returning a product believed to be faulty so that we can provide return instructions and assess the appropriate remedy.
Return Shipping
For approved change-of-mind returns, the customer is generally responsible for the cost and safe return of the goods to AMAST.
Where a product is faulty, damaged, incorrectly supplied or otherwise covered by your rights under the Australian Consumer Law, AMAST will handle reasonable return arrangements as required by law.
Products should not be returned without first contacting AMAST and obtaining return instructions.
Contact Us
If you have questions about shipping, international delivery or returning a product, please contact AMAST before placing your order or returning any goods.